Shipping policy

Shipping areas

We currently deliver Australia-wide.

Shipping costs
Current shipping rates can be calculated in the cart or viewed during checkout. If, however, for some reason either the nature of your order or your location leaves us in a losing situation, we reserve the right to cancel the order and refund your money. We will always communicate with you during this process.

Shipping method
Emobility Shop uses multiple courier companies for the shipment of orders in Australia.

Personal delivery and set-up
We can deliver and set up major items as indicated on the website, but if your location or any other circumstances do not allow this, we reserve the right to adjust the shipping method (with your approval) or refund your purchase.

Packaging
All equipment is substantially packaged for maximum protection during the shipping process. In some instances, if deemed necessary, partial or minor disassembly of the equipment may be required to better protect the item.

Order processing
All orders are processed and shipped within 1-3 days of order request [most orders are processed on the same day] Sorry, no pick-up facility is available.

Shipping times: (Under normal circumstances)
For delivery to major cities and inner city areas, please allow 3–8 working days, excluding holidays as determined by the carrier, from the date of the clearance of payment. For deliveries to remote or rural areas, please allow 5–6 working days, excluding holidays as determined by the carrier. A signature is required by the carrier upon delivery of the goods.

Unforeseen delays
While we can control most handling times, we cannot control some unforeseen events, including transport delays. Therefore, if, for any reason, delivery is not received within the times shown in the schedule above, we will not accept any financial liability resulting from the delay.

Damaged or faulty
If any item purchased is faulty, damaged, or defective, please take photos of the damage and then contact us asap. This means we have time to claim against our couriers if they caused the damage. Whatever the issue, we will organise whatever it takes to rectify the situation immediately. Even if it means sending you a new replacement. We will pay all costs, including parts, labour, call-out fees, and shipping.

How to return your item
Contact our customer support team using the Contact Us tab. One of our team members will assist you with your return request.

Disclaimer
The information provided on this page and website is provided as a guide and forms part of our terms and conditions, which can be viewed by clicking this link to Terms & Conditions.
The publisher reserves the right to change, remove, or modify any information provided without notice at any time and without liability for any loss or damage caused.

SHIPPING COSTS

Domestic (Australia)